shipping & returns
At SiSi Lux, we strive to get your items to you as soon as possible. The moment we receive your order online or over the phone, we get to work packing and wrapping and making arrangements. Orders received before 5 p.m. EST will ship the same business day, unless there is an unavoidable delay. Orders received after 5 p.m. EST will be shipped the following business day. Please note that business days refer to Monday–Friday and exclude holidays and weekends (see below). This means that if you place an order after 5 p.m. EST on a Friday, it will ship the following Monday. If that Monday is Labor Day, it will ship on Tuesday, etc.
New Year's Day
return & exchange policy
Due to the nature or our product, we do not offer returns on any merchandise that has been opened or tampered with. Upon receipt of our product, please ship back to sender. We will have the right to withhold shipping back cost and will issue a refund only in case if our merchandise has not been tampered with. Thank you for your understanding and cooperation.